Draw the conversation once. Let it run.
A canvas for the paths you can predict: questions, buttons, conditions, delays and API calls, started by a keyword, an ad, a QR code or a button on a campaign.
Flows are on every plan, Free included. Commerce and payment blocks come with Pro.
Trigger
Question · saved as fit
If fit is relaxed
Otherwise
01What it does
Draw the conversation once
- 01
Ask and remember
Each answer is saved to the contact as an attribute, so the next step and the next agent already know it.
- 02
Branch on anything
Conditions on attributes, tags or answers send each customer down the right path.
- 03
Wait, then nudge
Delays and timeouts follow up when someone goes quiet instead of leaving the chat hanging.
- 04
Call your own systems
An API request step fetches or sends data mid-flow, and catalogue cards show real products.
02The canvas
Eight steps, in any order you like.
Drag them onto the canvas and join them up. A flow can be three steps or thirty.
- Send
Text, image, video, document or an approved template.
- Ask
Ask something and save the answer to the contact.
- Branch
Split the path on a tag, an attribute or the last answer.
- Wait
Hold for minutes, hours or days before the next step.
- Wait
Move on when nobody replies in time.
- Call
Call your own endpoint and use what comes back.
- Send
Show product cards from your Meta catalogue.
- Route
Pass the chat to a person, with its history attached.
03How it works
Up and running in three steps.
Most teams send their first campaign the day they sign up. This is how that morning usually goes.
Choose a trigger
A keyword, a click-to-WhatsApp ad, a QR code or a button on a campaign.
Drag the steps in
Messages, questions, conditions, delays and API calls, joined on a canvas.
Publish and follow
Turn it on and see each conversation move through the flow.
04Pairs with
Where the chat goes next.
They’re already on WhatsApp.
Start free, connect a number and send your first campaign today.
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